Poulsbo RV
Poulsbo RV Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Poulsbo RV has 1.7 star rating based on 39 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Lots of rv options available, Cookies, Good location.
Cons: Poor customer service after purchase, All services, Are all about the money high pressure.Recent recommendations regarding this business are as follows: "RUN away, buy from anyone else", "Beware of Poulsbo rv", "Don't Go there", "in the other direction from this dealer.", "Get service elsewhere".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Poulsbo RV has 1.7 star rating based on 39 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Lots of rv options available, Cookies, Good location.
Cons: Poor customer service after purchase, All services, Are all about the money high pressure.Recent recommendations regarding this business are as follows: "RUN away, buy from anyone else", "Beware of Poulsbo rv", "Don't Go there", "in the other direction from this dealer.", "Get service elsewhere".
Most users ask Poulsbo RV for the refund as a solution to their issues.
Review authors value the most Style and Design. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Level of Comfort. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Everett, WashingtonResolved: Horrific experience service departments
Discussed with the corporate office..
Still bad customer service with complete denial.
Finally get it back and the backup camera/radio system stopped working less than 15 miles away. Went to Mt. Vernon Poulsbo. Quoted no problem we will have it back to you within a week.
Its been 10 days and no one answers the phone nor have we been given an update. Worse experience of my life dealing with this place and I bought my house as a short sale in the middle of a foreclosure. I know when patience is needed and I am out of patience!
I went to pick up the sunseeker from Poulsbo rv (6/16/2022/ and now we have another problem caused by the service department. Now the bathroom sink is cracked and unusable.
I have eight pages of repairs that have had to be completed and this is totally unacceptable. All I want it for Poulsbo Rv to buy back the motorhome and sell us another.
Preferred solution: Full refund
User's recommendation: RUN away, buy from anyone else
Complete lack of understanding
- Lots of rv options available
- Poor customer service after purchase
Preferred solution: Let the company propose a solution
User's recommendation: Beware of Poulsbo rv
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kent, WashingtonHorrible Dealership
We bought a Class A diesel pusher 2018 Thor Aria Motorhome from Poulsbo RV. At first we thought they were great, we got our RV in December 2019.
We brought it home and were all excited to take our new rig to our families Christmas. We put the sliders out to pack the rig and they wouldn't go back in. Missed our Christmas trip. We drove all the way to this Kent dealership from the Spokane area to purchase it, so we took it to get it fixed Spokane.
That went fine. We were limited on where we could take it the next/first summer we had it due to the Covid pandemic, so we just took it to a remote area of Montana, then home. We came back and went to Portland, OR. to visit our kids.
There was a rain storm and when we went to make our bed, the mattress was soaking wet. The slider had a leak in it. We called to see if this was covered by the $10,000 warranty Poulsbo sold us and told us it covered almost everything, it didn't. We took it back to Spokane and to another RV dealer to fix, this.
We also had problems with the recliner couch we had installed at Poulsbo. it wouldn't recline all the way. The new refrigerator they installed tipped out of the cabinet and hit the table when we were driving denting the refrigerator, we had to have the refrigerator reinstalled correctly and the cabinet repaired. We also found out the water tank was falling out from under the rig the floors of that and both drawer basement bays were rotted completely through.
We also had the induction stove stop working and a laundry list of other stuff, which came to a grand total of $10,000! Only the induction stove was covered by the $10,000 warranty!!!! When we were buying the motorhome we asked it there was a Carfax type thing to make sure it was good, they told us RV's didn't have that but they personally go through it completely to make sure everything was great. It only had 17,000 miles on it and was supposed to be a 2018, only just over a year old.
When we pull it up on all sites by the vin number it shows as a 2017...We really thought all of this, especially all the things they installed new, should have been taken care of.
I called Poulsbo, emailed Jonathan Kitchel at Poulsbo and called again. He finally emailed and said he'd missed the email but would have his manager get right back to me. NEVER HAPPENED.
How can they sell us a rig with this much stuff wrong with it that was not checked out. We only took it on a couple of trips.
No way we did this damage. Now they have just ghosted us and won't return any calls. We are already several thousand dollars into trying to get these things taken care of. It has been in the shop for four months.
Since we didn't buy it from the dealership in Spokane, they work on it in between their other clients who did buy from them.
We finally just two days ago got it back and are replacing the bay floors ourselves.
RUN AS FAST AS YOU CAN IN THE OTHER DIRECTION. So sad, we really liked them and trusted them.
- Customer service
- Integrity
Preferred solution: Let the company propose a solution
User's recommendation: in the other direction from this dealer.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnhappy Customer
- Lots of rv options available
- Are all about the money high pressure
Preferred solution: Price reduction
User's recommendation: Don't Go there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mount Vernon, WashingtonHorrible customer service
PoulsboRV contacted me and scheduled appointment for the repairs. The RV is ready for pickup and will update when received
Embarrassing that I bought there
First trip in the rv and the electric hot water doesnt work. Couldnt be checked at PDI because it was winterized. Outlets work intermittently. Called for service and called for days with no response.
Scheduled and dropped off rv. After a week I called for update and called no call back. Drove in and got update of sent to warranty and takes a week. Dont worry it should be covered any issues we will let you know.
Another week no update. Call email no response.
Drive in again to arrange pickup for prescheduled trip. Told only partially covered by warranty and that no work on even covered items has been started after 3 weeks with no status updates.
- Lots of rv options available
- Good location
- Poor customer service after purchase
- Pdi inspection not thorough
Preferred solution: Let the company propose a solution
User's recommendation: Get service elsewhere
SCANDALOUS SALES TACTICS
User's recommendation: Do careful research and ask questions, dont get caught up in the excitement of buying a trailer
RV Repairs
We rent our RV out and have a very busy clientele list. One of our renters damaged our RV and we called Poulsbo Rv of Kent, WA to do the estimate and repairs.
We were told it would take approx 3 weeks to get the parts and start the repairs. It's been a month now and we haven't heard a damn thing about the progress of any repairs! I've called several times to try and get an approx completion date so we know whether to cancel upcoming renters and have not yet received any calls from anyone from Poulsbo. I was promised I would receive a call today by 12 noon but didn't happen.
So we informed the next renter of our situation and they canceled the rental.
More lost revenue. We just want our RV back and will never do business with Poulsbo RV again.
Fix my trailer
Poulsbo RV Kent & Auburn BOTH less than satisfactory !
Upsell- Deceit-Pressure Tactics
The worst experience of cheap up-sell pressure tactics and deceit by management. Check BBB rating of C minus, Internet Reviews.
M1768B - 2017 Arctic Fox 29-5T On October 16 2017, my wife and I went to look at this 5th wheel and were met by David, a friendly sales person. After inspecting the coach, we made a written cash offer, which was declined. We left the dealership and returned home. The following day Stan Tacazon (sales manager) called and counter offered our initial offer.
We declined and told him that our budget was fixed. He said that he would speak to his boss and get back to us. On October 18th Mr Tacazon called back and informed us of their acceptance of our offer. We placed a deposit of $1000 dollars which they accepted and charged to our Mastercard, on October 18.
On the evening of Oct 19th we received a call from Heather, Finance Manager, asking for our contact details and offering to sell an extended warranty program, trailer inspection which we declined. She told us that she would send an email which would explain the E transaction how to pay for the unit, via a bank transfer. Approximately 15 minutes later we received a call (forgot his name) from a person identifying himself as the general manager. He thanked us for our business and told us he was troubled that we did not want the optional pre inspection done (at a cost of $1040).
I told him that i was confident that a 1 year old rv would be ok and that we liked what we saw upon our inspection. He insisted that we reconsider. We declined and also informed him that we were prepared to accept the unit as they refer to "gas and go" or "as is" in normal parlance. He began to use some scare and pressure tactics, that the unit may be unsafe, they would not be responsible, etc.
I asked him if the unit had been inspected when it as traded in, he did not know. I asked him if he would knowingly sell a safety defective RV. He said that he did not know it was defective. I explained that we were seasoned buyers and users of RV's and felt very comfortable in the quality of this unit.
I went further to inform this person that I had called the manufacturer with the serial number to see if there any safety recalls. The e-letter I received states that the RV has no defective recall notices. The following morning I received a telephone call from Heather the financial officer, October 20th, who informed me it was her duty to protect the dealership from liability and that our refusal of a safety inspection complicated "the issue". I told her that I had sent an email to the sales manager, that would absolve the company of any liability arising from the sale.
I went further to inform her that we had called our insurance company to purchase a private warranty for this near new unit. The numerous customer reviews online, suggest that this is a common pressure up-sell tactic, which borders on intimidation.We have dealt with several RV dealers in our life and this is, without question, the worst experience encountered.
Greedy, deceitful and dishonest. BUYERS BEWARE OF MANAGEMENT AT THIS LOCATION.
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Verified Reviewer | Kent, WashingtonResolved: Don't buy here
Dealer adjusted Sale price through negotiation.
Horrible customer service!
Dealing with Poulsbo Rv has been an awful experience! After buying our trailer, customer service went out the window.
Within the first year our brand new trailer started leaking, appliances broke, propane leak and the list goes on. When we bought our trailer we got the "5 year warranty", which the salesman told us covers EVERYTHING. We brought our trailer to the dealer in July to be fixed. We were told "We're not sure your warranty covers these issues" Our trailer is still at the shop 2 months later!!
They still haven't touched it as they are "trying to figure out the warranty" There has been no communication regarding status or timeline of when our trailer should be returned to us.
On top of that when we asked why we haven't been called the employee stated "I don't like calling customers when I don't have good news" I could go on much more about the horrible experience we've had and are still dealing with. Take your business elsewhere and save yourself the trouble!
- Service or product
Happy Customer
RVs, Motorhomes and Trailers Expert Talks
False Advertising
Service dept terrible
The service department at Poulbo RV in Auburn is terrible! I took my newer class B in for an electrical issue - the generator popped a breaker a few minutes after starting it.
We don't use the generator much and have neglected to fix it for that reason but it does in EVERY time. First, we had an appointment for about a month out and when I called to say I was going to be a few minutes late I was rudely told that if it was more than a half hour I would have to reschedule because they were tightly booked. I was there 20 minutes late and then sat around for 30 minutes waiting for Allysia to help me! Then I take her to the van to clearly indicate the issue and ask if someone will call me back later that day to let me know what they find?
NO, they might be able to get to it next week as the appointment today was just to check it into the ***! Also, no mention of a charge for an estimate. Then they called and said it was working fine and all I needed was a generator service (oil, filter, plugs - I could have told them that by looking at the hour meter - and I would need to pay for the parts and then reschedule an appointment later for the service. I told them I was picking it up and they charged me $338.
when I showed up for the diagnostic estimate which didn't show anything but a routine service was needed! Then immediately upon arriving home I started the generator and of course the breaker tripped!! My first bad experience with Poulsbo was in Des Moines and I didn't learn and thought Auburn might be better. No.
Awful service, rude and unknowledgeable staff, and they charge you for doing nothing. DON'T GO THERE!
Preferred solution: Full refund
Happy with Poulsbo RV
We bought our Thor Hurricane from Poulsbo in Fife in December 2016 at a fair price (my husband did a lot of research and shopping ahead of time). We have had some warranty work done at both Poulsbo in Kent (closer to our home) and in Fife.
Both places have treated us well and we are generally happy with them. The house batteries were bad and we didn't know because we had not dry-camped until August. The best warranty offer from Thor was to pro-rate the cost of the replacement batteries because of the length of time we have had the rig. When I told Poulsbo in Kent that I wasn't upset with them but I was very disappointed in Thor, they said they'd see what they could do.
When we picked it up, the dealership honored the warranty - not Thor.
We have never waited overly long for the work to be done. At this point, we are very happy with our purchase, the price and Poulsbo RV.
About
The company was started in 1986 in the town of Poulsbo. The corporate office of the company is based in Chehalis, WA. At first the company maintained a few used cars, a travel trailer, and lots of hard work. At the present time, Poulsbo RV is the premier RV dealer in the Pacific Northwest. The company operates 7 stores throughout western Washington. Poulsbo RV is now one of the largest high volume dealers in the nation. Poulsbo RV offers all major brands of RVs. The company's certified pre-owned inventory is several million dollars worth. The company also offers its products in Japan and the United Kingdom.
Poulsbo RV is ranked 95 out of 327 in RVs, Motorhomes and Trailers category
USA
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Question on who to contact. The water heater element still doesn’t work.Poulsbo claims it’s a grounding issue on the chassis which is actually the 12v system.
The connection has 120v potential on the cable heading to the heater but shows an open going to the new element. This is a warranty repair that doesn’t work but they won’t fix after I paid deductible for the repair. Claiming it’s an issue that on the other system.
All stuff missed on the inspection I paid for that they claim must have got missed not our problem. What should I do?
I got my motorhome back and started tracing the electrical problem that Poulsbo claimed was a frame ground even though it was after the GFCI that had a neutral issue. This isnt the case by basic electrical troubleshooting.
Found a bad push style connection in the outside receptacle. Outlets now work.
Who do they have working on things? Well problem solved by owner so much for the warranty
Never mind it didn’t fix it. Told a grounding issue.
That means it was an issue at PDI. Service caught again in a BS.
Oh we will look into it. Right?
RV finally getting hot water heater fixed told its ready when I called. I said I’ll be there in 45 minutes.
Arrived to see coach back in shop. I asked what’s going on? Told we didn’t check the hot water heater yet. It’ll be a little longer.
Wow even when they almost get one thing somewhat right they fail miserably. I guess at least they’re consistent.
Another 30 minute waste of time. Thanks PoulsboRV