The service department at Poulbo RV in Auburn is terrible! I took my newer class B in for an electrical issue - the generator popped a breaker a few minutes after starting it.
We don't use the generator much and have neglected to fix it for that reason but it does in EVERY time. First, we had an appointment for about a month out and when I called to say I was going to be a few minutes late I was rudely told that if it was more than a half hour I would have to reschedule because they were tightly booked. I was there 20 minutes late and then sat around for 30 minutes waiting for Allysia to help me! Then I take her to the van to clearly indicate the issue and ask if someone will call me back later that day to let me know what they find?
NO, they might be able to get to it next week as the appointment today was just to check it into the ***! Also, no mention of a charge for an estimate. Then they called and said it was working fine and all I needed was a generator service (oil, filter, plugs - I could have told them that by looking at the hour meter - and I would need to pay for the parts and then reschedule an appointment later for the service. I told them I was picking it up and they charged me $338.
when I showed up for the diagnostic estimate which didn't show anything but a routine service was needed! Then immediately upon arriving home I started the generator and of course the breaker tripped!! My first bad experience with Poulsbo was in Des Moines and I didn't learn and thought Auburn might be better. No.
Awful service, rude and unknowledgeable staff, and they charge you for doing nothing. DON'T GO THERE!
Product or Service Mentioned: Poulsbo Rv Repair.
Reason of review: Poor customer service.
Monetary Loss: $338.
Preferred solution: Full refund.